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Royal Mail’s Tracked 48 service aims to deliver 2 – 3 working days following dispatch, including Saturdays.

Dispatch will occur within 3 working days of the order, this allows us time to process all items to order by hand so that every sample gets from us to you as fresh and authentic as possible.

Please consult our Delivery page for detailed information.

Under normal circumstances, confirmation emails are sent immediately after purchase. Please check your spam or junk folder, as automated emails can occasionally be filtered there. This is more common with business or enterprise email addresses, where security settings may be stricter.

If you are still unable to find the email, please let us know and a member of our team will be happy to help.

If your order was placed within the last three working days, it may still be being prepared by our team. This allows us time to decant each item by hand to order, helping ensure every sample reaches you as fresh and authentic as possible.

If your order is outside our usual dispatch timeframe, please check your spam or junk folder, as automated emails can occasionally be filtered there. This is more common with business or enterprise email addresses, where security settings may be stricter.

If you created an account with us, you can also sign in and view your order status under My Account → Orders.

In some cases Royal Mail tracking may only update again once it reaches you and prior to this will only display the origin Post Office and date of dispatch.