FAQ Section
Royal Mail’s Tracked 48 service aims to deliver 2 – 3 working days following dispatch, including Saturdays.
Dispatch will occur within 3 working days of the order, this allows us time to process all items to order by hand so that every sample gets from us to you as fresh and authentic as possible.
Please consult our Delivery page for detailed information.
If your order was placed within the last 3 working days, your order may still be being prepared by our team. This timeframe allows us time to decant all items to order by hand so that every sample gets from us to you as fresh and authentic as possible.
If you are outside of our dispatch period, please check your spam filter as it may have been flagged and sent here, some mail servers are more prone to this than others, in particular if you’ve used a business email address where spam detection settings are often turned up to the highest levels for safety reasons.
If you’ve made an account with us, you can also sign in and view your order status from the ‘Orders’ page under ‘My Account’.
Please consult our Delivery page for detailed information.
In some cases Royal Mail tracking may only update again once it reaches you and prior to this will only display the origin Post Office and date of dispatch.
For all general enquiries please use the contact form below, or if you’re already a customer you may respond to any email sent from us.
